Payment Policy

At Ziqo Shop, we strive to make your purchasing experience secure, clear, and straightforward. This Payment Policy outlines the accepted payment methods, terms, and guidelines for all transactions made through our store. By placing an order with us, you agree to the payment terms outlined below.

1. Accepted Payment Methods
To ensure secure and reliable transactions, Ziqo Shop currently supports the following payment method:

  • Cash on Delivery (COD): You can pay for your order in cash directly to the delivery representative upon receiving your package at your designated shipping address.

2. Currency & Pricing

  • All transactions on Ziqo Shop are processed in United States Dollars ($ USD).
  • Prices may change without notice. Any price changes will not affect orders that have already been placed and confirmed.
  • We offer FREE shipping on all orders, meaning no extra delivery or hidden shipping fees will be added to your total at checkout.

3. Order Confirmation & Verification

  • Once you place an order using our Cash on Delivery payment method, you will receive an order confirmation email at the address provided during checkout.
  • Our team and delivery partners may contact you via phone (+1 (571) 571-5575) or email to verify your shipping address and ensure availability before dispatching your home organization products.

4. Order Cancellation
You have the right to cancel your order free of charge within 24 hours of initial placement.

To cancel an order, please reach out immediately to our support team at info@ziqo.shop or call us, referencing your order details. If the order has already been dispatched by our logistics team, standard return policies will apply.

5. Refund & Payment Adjustments
Approved cancellation requests are confirmed within 1–2 business days. Since orders are paid by Cash on Delivery, no payment is collected when an order is cancelled before delivery. Once the returned item is received, inspected, and approved, the refund is processed within 7 business days.

6. Business Hours & Operational Time Zone
Our financial and customer support departments operate according to the Eastern Time Zone (ET / EDT) of the United States:

  • Operating Days: Monday to Friday
  • Operating Hours: 9:00 AM – 5:00 PM (Eastern Time)
  • Support Response Time: Within 24 hours on business days.

7. Contact Information
If you have any questions, concerns, or payment-related inquiries, please do not hesitate to contact our customer support team:

  • Customer Support Email: info@ziqo.shop
  • Customer Support Phone: +1 (571) 571-5575