Shipping policy

At Ziqo Shop, we strive to ensure that your home organization and storage products are delivered to you safely, securely, and in a timely manner. This Shipping Policy details our fulfillment procedures, delivery timelines, carrier partnerships, and shipping terms. By placing an order on our store, you agree to the practices outlined below.

1. Shipping Charges
FREE Shipping: We offer free shipping on all orders across our target delivery regions (United States). There are no hidden fees, delivery surcharges, or extra costs added to your total at checkout.

2. Order Processing & Cutoff Time

  • Processing Time: Orders are carefully reviewed, verified, packed, and prepared for dispatch within 1 to 2 business days.
  • Daily Order Cutoff Time: Our official daily order cutoff time is 5:00 PM (Eastern Time).
  • Any order placed and confirmed after 5:00 PM will begin its processing cycle on the next official business day.
  • Operating Days: Order processing and fulfillment operations take place from Monday to Friday. We do not process or dispatch orders on weekends or public holidays.

3. Transit & Delivery Timelines
Carriers & Transit: Orders are shipped through trusted logistics partners. Estimated transit time is 4 to 6 business days, with a total estimated delivery time of 5 to 8 business days.

4. Shipping Carriers
Orders are shipped through trusted carrier partners selected according to the destination and fulfillment method.

5. Order Tracking
Tracking Number Provided: Yes, we provide valid tracking numbers for every single order.

  • Once your package has been dispatched from our fulfillment center, you will receive a shipping confirmation email containing your tracking details, allowing you to monitor your package's journey right up to final delivery.

6. Order Verification & Address Accuracy
Before dispatching your home organization products (such as shoe racks, storage baskets, closet organizers, and drawer bins), our team or delivery partners may reach out via phone (+1 (571) 571-5575) or email info@ziqo.shop to verify your shipping address and ensure delivery availability.

Please ensure that your shipping address and contact details are accurate during checkout to prevent any delivery delays.

7. Business Hours & Operational Time Zone
Our shipping, fulfillment, and customer support departments operate strictly according to the Eastern Time Zone (ET / EDT) of the United States:

  • Operating Days: Monday to Friday
  • Operating Hours: 9:00 AM – 5:00 PM (Eastern Time)
  • Support Response Time: Within 24 hours on business days.

8. Official Business & Contact Information
At Ziqo Shop, we maintain complete transparency and rigorous operational standards to ensure a secure, reliable, and trustworthy shopping experience for all our valued customers. Below is our Official Business & Contact Information:

  • Customer Support Email: info@ziqo.shop
  • Customer Support Phone: +1 (571) 571-5575