Refund policy

At Ziqo Shop, your satisfaction is our top priority. We are committed to providing high-quality home organization products and a seamless shopping experience. Please read our Return and Refund Policy carefully to understand your rights and our obligations.

1. 30-Day Satisfaction 
We offer a 30-day return window for all products purchased from Ziqo Shop. This period begins on the date the tracking information confirms your order was delivered to your shipping address. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns
To be eligible for a full refund, your item must meet the following criteria:

  • Unused and Original Condition: The product must be in the same condition as you received it. It must be free of any damage, stains, odors, or signs of wear.
  • Original Packaging: Items must be returned in their original packaging, including all inserts, manuals, and accessories that were included with the shipment.
  • Proof of Purchase: You must provide your order number and receipt or proof of purchase to initiate the return process.

3. Return Process (Step-by-Step)

  • Initiate Request: Contact our customer support team at info@ziqo.shop with your order number and the reason for the return.
  • Approval: Once our team verifies your eligibility, we will provide you with return instructions and a prepaid shipping label.
  • Packaging: Securely pack the item in its original box, ensuring it is protected for transit.
  • Shipping: Attach the provided prepaid label and drop the package off at the designated carrier location.

4. Zero-Cost Returns
We value your loyalty and want to make the process as easy as possible. Return shipping is 100% FREE. Ziqo Shop covers all logistics costs associated with the return of your items.

5. Refund Processing

  • Inspection: Once our facility receives your returned package, we will conduct a thorough inspection to ensure the item meets our eligibility criteria.
  • Timeline: After approval, your refund will be processed immediately. You can expect the credit to be finalized within 7 days after inspection.
  • Method: Approved refunds for COD orders will be issued through a bank transfer or store credit, as agreed with the customer and coordinated by our support team.

6. Order Cancellation Policy

  • 24-Hour Grace Period: You have exactly 24 hours from the time of order placement to request a cancellation.
  • How to Cancel: Please email info@ziqo.shop or call +1 (571) 571-5575 immediately.
  • If Shipped: If your order has already been processed and handed over to our carriers, it cannot be cancelled. In this case, you must wait for the delivery and follow our standard 30-day return process.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will prioritize the issue and, where applicable, provide a replacement or full refund at no additional cost.

8. Operational Support & Time Zone
Our team manages all returns and inquiries based on the Eastern Time Zone (ET/EDT):

  • Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM
  • Response Commitment: We respond to all return-related inquiries within 24 hours.

Official Business & Contact Information
At Ziqo Shop, we maintain complete transparency and rigorous operational standards to ensure a secure, reliable, and trustworthy shopping experience for all our valued customers. Below is our Official Business & Contact Information:

  • Customer Support Email: info@ziqo.shop
  • Customer Support Phone: +1 (571) 571-5575